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Terms of Service and Shipping

SALSA SISTERS 
ABN:  75 966 919 103
PHONE: 0408 280 055
PO Box 2594
Goolwa SA 5214

RETURNS AND EXCHANGES

Salsa Sisters will exchange it's items or offer a refund if the item is faulty, wrongly described or does not fit the purpose it was purchased for.  Please note that most of our items are hand-crafted therefore there may be inconsistencies and markings, or slight variations. Items must be returned within 14 days of delivery, in the exact condition as sent out, with tags attached and the original invoice included.  Postage will be refunded to the purchaser once the Salsa Sisters has received the returned item and to avoid delivery problems we encourage you send the parcel via registered post and don't forget to include your contact details.  Send all returns to:

SHIPPING

 

We send all items via Australia Post and within 2 days of receipt of order, unless it is a back order. National Postage starts at $8.00 for Standard Postage below 500gms. Medium size up to 3kg is $13.00 and items up to 5kg is $17.00, depending on the dimensions as a large item may increase the cost. If the postage cost doesn't show up at the checkout it's because it's too big and fragile to send via Australia Post and will need to be couriered. We will contact you to discuss. All other postage costs will be added at the checkout.

PRIVACY AND SECURITY

At times we might have to collect information about you during the normal course of providing excellent customer service. We use this information to provide you with our products and services.  Information collected and stored may be your name and address, along with contact numbers and email address.  We do not store credit card numbers and we use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. It scrambles all personal details such as credit card number, billing numbers and delivery addresses. If at any time you have concerns about your privacy please contact us via our contact page.

You will find more detail regarding our Terms of Service at the Checkout.